We stand behind our product. If Module Builder does not perform as promised, you get a full refund. No questions asked — but proof is required.
By default, we do not offer refunds on digital software purchases. When you buy Module Builder, you are purchasing a non-tangible digital product that cannot be returned. We encourage you to review the documentation, watch the demo videos, and ensure the product meets your needs before purchasing.
We will issue a 100% full refund if Module Builder does NOT do what is promised in our documentation. If you can demonstrate with clear proof that a core feature described in our official documentation does not work as advertised, you will receive a complete refund.
Module Builder is advertised to deliver the following core functionalities:
These features are documented in detail in our official documentation.
You are eligible for a full refund if:
Refunds are only approved when you provide clear proof that the product fails to perform as promised. We require evidence because we have thousands of satisfied users who use the product exactly as advertised every day.
Refunds will NOT be issued in the following circumstances:
If you believe you are eligible for a refund, please follow these steps:
Before requesting a refund, email us at support@perfex-module-builder.co.za with a description of the issue. Many problems can be resolved quickly with our support team. This also gives us a chance to verify if the issue is actually a bug or a configuration problem.
If the issue cannot be resolved, submit a formal refund request with supporting evidence (see section 6 below). Include your purchase details and a detailed description of how the product fails to meet documented promises.
We will review your request within 3-5 business days. We may request additional information or schedule a screen-sharing session to verify the issue.
If approved, your refund will be processed to the original payment method within 5-10 business days. You will receive a confirmation email.
To qualify for a refund, you must provide clear, verifiable proof that the product does not perform as promised. Acceptable forms of proof include:
Statements like "it doesn't work" without specifics, screenshots showing only the result without context, or claims that cannot be independently verified are not sufficient for refund approval.
Refund requests must be submitted within 30 days of the original purchase date. After 30 days, all sales are final regardless of product performance.
This timeframe ensures we can properly investigate issues while the context is fresh and before significant changes to the software or your environment have occurred.
To request a refund or ask questions about this policy, please contact us:
Email: support@perfex-module-builder.co.za
Subject Format: "REFUND REQUEST – [Order Number] – [Brief Issue Description]"
Response Time: 1-2 business days for initial response
Important: Please include your order confirmation number and all supporting evidence in your initial email to expedite the process.
We have built Module Builder with thousands of hours of development and testing. It is used successfully by hundreds of customers worldwide. We genuinely believe in our product and want you to be satisfied. If there is truly a problem with the product that prevents it from doing what we promise, we will make it right — either by fixing the issue or refunding your purchase. We simply ask that you provide us with the opportunity to help and the evidence we need to verify the issue.